Deputy Shop Manager

As a Deputy Shop Manager, you will support our Shop Manager in delivering a welcoming and engaging shopping experience, making a real difference to our customers and donors. - No retail or charity experience is needed - just a passion for people, a willingness to learn, and the motivation to lead by example!

- Please note that this is an internal position only, and is only available to current Dorothy House staff members and volunteers -

DEPUTY SHOP MANAGER - Trowbridge (Silver Street) | £12.21 per hour
- INTERNAL -

If you're looking for a rewarding role where you can develop leadership skills, ensuring every customer leaves with a smile, and play a major role in your community, we want to hear from you. We'll provide you with all the training and support you need to excel in the role and deliver the best customer experience!

The role will include:

• Supporting the Shop Manager in the day-to-day running of the store, ensuring a warm and welcoming atmosphere for customers and donors.
• Being a customer champion, using innovation and continuous improvement to create the best possible retail experience in the Dorothy House store.
• To consistently deliver excellent shop floor front and back of house standards to be a destination store, leading our volunteers to ensure every shopper has a positive experience.
• Engaging with and supporting our amazing volunteer team, ensuring they feel valued, confident, and equipped to deliver excellent service.
• To support with the training, motivation and leadership of volunteers ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; and implement all aspects of our Gift Aid scheme.
• Assisting in the sorting, pricing, and presentation of donated stock to create an appealing shopping environment.
• Deputising for the Shop Manager in their absence, ensuring the smooth operation of the store.
• Helping to recruit and train new volunteers, ensuring they feel part of our friendly and motivated team.

See our full detailed Job Description on our website for more information.

HOURS OF WORK
This is a Part Time position, you will work 15 hours a week working 2 days out of 7 days.

Due to the nature of this role, you will be required to work regular weekends.

ABOUT YOU

Please note that only existing Dorothy House employees / volunteers are eligible to apply for this role.

This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.

Essential requirements:

• Good standard of Maths and English
• Strong team player with excellent people skills
• Excellent prioritisation and organisational skills
• Customer focused with an energetic and enthusiastic attitude

Desirable requirements:

• Experience working in Retail or Charity Shop
• Previous leadership or supervisory experience
• Full UK driving licence with access to a vehicle

NEXT STEPS

If this sounds like your ideal job, then we'd love to see your application!

- Please note that this is an internal position only, and is only available to current Dorothy House staff members and volunteers -

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.