Retail New Goods Manager

At Dorothy House Retail, our 30 vibrant charity shops and our central warehouse work together to raise vital income that supports outstanding end-of-life care for our local community. Our Corsham Warehouse is the operational heartbeat of our retail network - a fast-paced, collaborative environment where new goods, donations, logistics and retail support all come together.

From efficient stock management to sustainable retail practices, every part of our warehouse and retail estate plays a crucial role in helping us deliver our promise: that no one faces death alone.

We are now seeking a dedicated, proactive and experienced individual to join our team as New Goods Manager, leading the flow of new goods from supplier to warehouse to shop floor - ensuring the right stock is in the right place at the right time, maximising sales potential, and supporting our shop teams across the estate.

RETAIL NEW GOODS MANAGER | £14.21 per hour

Key duties and responsibilities will include:

• Oversee new goods, including the receiving, checking, storage, pricing, picking, packing, and dispatch - making sure stock flows smoothly into shops and to online customers.
• Decide what new goods to buy, when, and in what quantities - using sales data, current trends, and close collaboration with the senior retail leadership and shop teams.
• Act as the main point of contact for all new goods across our retail estate - managing supplier relationships, placing orders, negotiating terms, arranging deliveries.
• Ensure all new goods are correctly processed through our EPOS/inventory system, identifying and reporting any discrepancies to the Retail Support Manager.
• Implement and refine stock-management and merchandising processes, delivering efficiencies and aligning with the retail budget.
• Develop and grow Dorothy House's social media presence for new goods, leveraging appropriate platforms to support trends and digital retail initiatives.
• Lead and manage a small team of Retail Support Assistants and volunteers - including recruitment, training, scheduling, PDRs, and volunteer engagement.
• Work closely with the Warehouse & Fleet Manager to co-ordinate transport and timely delivery of stock to shops.
• Undertake regular stock takes at the new goods hub and deliver accurate reports for the finance and retail support teams.
• Provide timely support and advice to shops about new goods availability, pricing, and stock-flow planning.

Occasional shop support may be required - including short-term shop-management duties if needed.

See our full detailed Job Description on our website for more information.

HOURS OF WORK

This is a part-time position. You will be contracted to work 18 hours per week working over 3 days.
You will be based at our retail warehouse in Corsham, with travel as needed to our retail stores.

ABOUT YOU

Essential requirements:

• Excellent prioritisation skills with a good standard of English and Maths.
• Demonstrates the ability to lead teams working in fast paced roles with compassion, accountability, and self-awareness.
• Demonstratable analytical and statistical skills. Confident using Microsoft tools such as Outlook, PowerPoint and Excel - to present and report.
• Demonstrates the ability to work independently and adapt to changing priorities and respond flexibly.
• Excellent communication and interpersonal skills
• Full UK driving licence with access to a vehicle - willing to travel across our Retail estate

Desirable requirements:

• Experience managing teams and/or volunteers
• Knowledge and experience of working in retail environment

ABOUT THE BENEFITS

The Dorothy House Retail team is an incredible place to work, these are just a few of our benefits that we offer to our staff:

• Discretionary Bonus scheme - a yearly bonus for our retail staff
• 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• An excellent training and development program from day one, to support and grow you through your career!
• Pension with Life Assurance.
• Colleague discount across our 30 retail stores.
• 45p per mile for work travel.
• Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.

INTERVIEWS

Interviews for this role will be held week commencing the 5^th January 2026