Advice Line Registered Nurse INTERNAL
Applications for this vacancy have now closed
Description
We are looking to recruit registered nurses with palliative care experience to provide compassionate and empathetic out of hours advice line service to patients, families and professionals. The service will operate across 7 days during the twilight period of 4.30pm - 11pm and will form part of Dorothy House Hospices 24 hour continuing single point of access service.
- Please note that this is an internal position only, and is only available to current Dorothy House staff members and volunteers -
ADVICE LINE - REGISTERED NURSE | Band 5 £14.53 - £17.69 per hour
The duties and responsibilities will include:
- Responsible for telephone enquiries to the palliative care 24 hour advice line, giving professional advice and support to patients, families and DH and external Professionals
- To provide effective forwarding and signposting to relevant internal and external services including liaising with the Medic on call as required.
- To ensure the reason for the call is responded to with compassion and empathy to alleviate anxiety and to provide the best possible support for whatever situation the caller is in.
- To assess and triage the needs of callers and take appropriate actions to support them e.g. providing direct advice, liaising with internal Clinical and Medical leads, signposting to acute services
- To provide nursing advice that is patient and family centered, acknowledging the needs of individuals and ensuring a high standard of information is provided
- To demonstrate patient focused clinical practice with a high commitment to professional care and partnership in care.
- To review and evaluate the effectiveness of nursing advice provided and where appropriate initiate any action that may be required
See our full detailed Job Description for more information.
HOURS OF WORK
We have full time, part time and bank positions available; details can be discussed at interview.
This role will work across the twilight hours of 16:30 - 23:00.
ABOUT YOU
Please Note that only existing Dorothy House employees / volunteers are eligible to apply for this role.
Essential requirements:
- First Level Nurse
- Can demonstrate evidence based practice to nursing care
- Demonstrates evidence of palliative care knowledge
- Demonstrates an ability to contribute effectively within the Multi-disciplinary team
- Can give examples of when to both give and receive support
- Good level of medicines management knowledge
- Can give examples of managing their own workload
Desirable requirements:
- Experience in teaching/education
- Experience with SytmOne
If this sounds like your ideal job, then we'd love to see your application.
- Please note that this is an internal position only, and is only available to current Dorothy House staff members and volunteers -
Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Required skills for this position
Download Job DescriptionAt Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.
Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.
What happens next
Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further
If selected, you will be invited to attend an interview
We will keep you informed of the progress of your application throughout the selection process
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients
Elaine Kynaston, Dorothy House carer
Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.
Angela Selman, DH patient, 2022
I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.
Maggie Matthews, Dorothy House carer
I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.
Family of a patient, 2021
Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything
Sue Spanswick, Dorothy House carer
It sounds a cliché, but every day really is totally different and I get to work with some amazing people
Debbie Russell, Mobile Deputy Shop Manager
I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.
Julia Harper, Dorothy House carer
My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families
Rhiannon Eveleigh, Corporate Communications, 2022