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Care Services Chief Operating Officer

Salary: Up to £110,000 per annum + Generous holidays, Pension
Contract type: Permanent
Location: Winsley, Wiltshire
Posted date: Wednesday 22 May 2024
Closing date: Wednesday 12 June 2024
Start date: ASAP
Applications for this vacancy have now closed

Providing outstanding care as rated by CQC, Dorothy House provides compassionate, supportive and holistic care for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well.

We are excited to be seeking a Care Services Chief Operating Officer (COO) to join our Executive Leadership Team with accountability for leading our Care Services. Reporting directly to the Chief Executive Officer, the COO will play a pivotal role in delivering strategic leadership, achieving our vision and mission, and helping drive our organisation forwards.


As the Care Services Chief Operating Officer, you will lead the transformation and improvements of clinical services whilst strengthening Dorothy House's role in the wider Bath and North East Somerset (BaNES), Swindon and Wilshire (BSW) Integrated Care System. You will be responsible for ensuring the high quality, safe, effective and efficient delivery of all palliative and end of life care, and associated family services within current and future contracted and charitable funded provisions.

As a strong leader and manager you will be:

  • Supporting the delivery of our Vision and Mission by building capacity and capability within our staff whilst personally upholding the standards of behaviour and conduct expected by our charity.
  • Leading the operational performance of all component parts of the Patient and Family Services Directorate and Education and Research, ensuring compliance with professional standards / regulatory bodies, and delivering efficiency against financial targets.
  • Developing and implement long-term strategies to enhance patient-focused services at the hospice and in the community we serve.
  • Driving transformation and service developments to meet our strategic objectives.
  • Representing Dorothy House Hospice through critical partnering arrangements and leading collaboration initiatives with third parties, including provider partners and neighbouring charities.
  • Leading consultation and engagement on care service changes, internally and externally; negotiating service level agreement and contracts with authorities.

See our full detailed Job Description on our website for more information.


This is a Full Time position working 37.5 hours over 5 Days, Monday to Friday. On call arrangements via a shared Executive Team rota will be required.


We are looking for an experienced senior leader that:

  • Holds an active professional registration (Nursing, AHP, or GMC).
  • Holds a professional clinical/medical qualification or equivalent.
  • Demonstrates board-level experience in strategic and/or operational leadership within a health and social care setting.
  • Shows proficiency in navigating a commissioning environment, including knowledge of health and social care funding streams and national drivers.
  • Exhibits a proven track record in performance management, delivering on Key Organisational Outcomes.
  • Possesses strong collaborative skills, able to work effectively with key internal and external stakeholders.
  • Demonstrates strong leadership in driving change, managing complexity, and fostering positive cultural change.
  • Has experience in budget management, business planning cycles and business case development to support the efficient use of commissioned and charitable funds.
  • Has a track record of driving efficiency and financial improvement in healthcare services.
  • Displays credible motivational leadership, capable of inspiring teams, setting direction and building and sustaining high-performing teams while maintaining personal resilience and motivation.
  • Demonstrates a patient-focused approach with adept problem-solving abilities.
  • Exhibits perseverance in achieving strategic organisational ambitions.
  • Hold a full UK driving license with access to a vehicle.


Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:

  • Generous holiday allowance for all roles, increasing with length of service
  • Fantastic refer a friend scheme
  • Excellent industry leading training and development programmes with many career development opportunities
  • Pension with Life Assurance
  • Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
  • Cycle to work scheme
  • Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
  • Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.

If you're ready to lead transformational change and make a lasting impact on your community and lives of the individuals and families we care for and support, we encourage you to apply for this rewarding role.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.


We expect to shortlist applications week commencing 17 June 2024 and interview shortly afterwards. Availability should be advised in covering documentation.


Required skills for this position

At Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.

Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.

What happens next

Step 1

Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further

Step 2

If selected, you will be invited to attend an interview

Step 3

We will keep you informed of the progress of your application throughout the selection process

Elaine Kynaston - healthcare professional talking with patient
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients

Elaine Kynaston, Dorothy House carer

Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.

Angela Selman, DH patient, 2022

I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.

Maggie Matthews, Dorothy House carer

I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.

Family of a patient, 2021

Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything

Sue Spanswick, Dorothy House carer

It sounds a cliché, but every day really is totally different and I get to work with some amazing people

Debbie Russell, Mobile Deputy Shop Manager

I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.

Julia Harper, Dorothy House carer

My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families

Rhiannon Eveleigh, Corporate Communications, 2022

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