Clinical Administrator

Here at Dorothy House we provide compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well. We are looking for a Clinical Administrator to join our Clinical Coordination Centre (CCC) team.

We are here for anyone in our community who's facing a life-limiting illness. Using our full breadth of service, we create individual care journeys, which start at diagnosis and continue with bereavement support for family, carers and children.

CLINICAL ADMINISISTRATOR - Band 3 £24,071 - £25,674 per annum

As an Administrator, you will provide full administrative, secretarial, and coordination support to our Clinical Coordination Centre. You will play a key role in managing patient records, handling sensitive referrals, supporting communication between teams, and ensuring efficient administrative operations across the hospice's clinical services.

• Maintain and update patient databases (Access and SystmOne), ensuring accuracy and confidentiality.
• Process and record referrals, monitor NHS and departmental email accounts, and produce weekly reports.
• Provide compassionate telephone support to patients and families, offering guidance and signposting as needed.
• Coordinate communications between clinical teams, handling messages efficiently.
• Assist with data collection, reporting, and the creation of spreadsheets to monitor service performance.
• Prepare and type letters, reports, and other documentation as required.
• Liaise with medical secretaries and primary healthcare teams to obtain necessary clinical information.
• Respond to concerns and complaints professionally, ensuring issues are documented and escalated appropriately.

See our full detailed Job Description on our website for more information.

HOURS OF WORK

This is a Full Time position working 37.5 hours. The role will be based at our office in Winsley, with hybrid working through approval.

ABOUT YOU

Essential requirements:

• Good standard of maths and English.
• A caring individual who is compassionate about providing care and support to vulnerable people.
• Excellent computer skills and experience of using Microsoft packages, including Word, PowerPoint, e-mail and internet.
• Able to use own initiative, prioritise and be proactive.
• Able to deal with sensitive and confidential issues, and understands the importance of confidentiality and information governance.

Desirable requirements

• Experience of working in a health/social care environment.
• Experience of note/minute taking

ABOUT THE BENEFITS

Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff:

• 27 days plus bank holidays, increasing to 29 days and then 33 days with length of service
• Excellent industry leading training with a focus on career development!
• Pension with Life Assurance. 
• Colleague discount across our 27 retail stores.
• 45p per mile for work travel. 
• Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most. 

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.