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Clinical Administrator

Salary: £22,816 - £24,336 per annum + Generous holidays, Pension
Contract type: Permanent
Location: Winsley, Wiltshire
Posted date: Tuesday 09 April 2024
Closing date: Tuesday 30 April 2024
Start date: ASAP
Applications for this vacancy have now closed

Here at Dorothy House we provide compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well.

We are here for anyone in our community who's facing a life-limiting illness. Using our full breadth of service, we create individual care journeys, which start at diagnosis and continue with bereavement support for family, carers and children.

CLINICAL ADMINISTRATOR | Band 3 £22,816 - £24,336 per annum pro rata

  • To provide full administrative, secretarial and co-ordination support to the Clinical Coordination Centre.
  • To access and maintain patient databases Access and SystmOne, including housekeeping for other clinical teams within Dorothy House.
  • To receive and record referrals to Dorothy House ensuring that detailed and accurate information is taken and documented accurately on Systm1.
  • To access and monitor NHS referral email accounts and department email accounts.
  • Receive telephone calls and messages and provide compassionate communication to distressed patients and families. Listening and providing comfort and sign posting to other services.
  • To organise meetings including preparing agendas, room booking arrangements and taking minutes as required.
  • To type letters, reports, tables and any other documentation.
  • To prepare presentation materials using PowerPoint and Word.
  • To liaise with the Medical Secretaries, members of the Primary Health Team and others, to request information and clinical reports, as required.
  • To take calls from patients and carers who may be distressed or where there are communication issues, responding promptly and efficiently in a courteous manner and refer on as appropriate.
  • To listen and respond to any concerns and/or complaints from patients, families or professionals, informing the Clinical Lead - Clinical Coordination Team, or in their absence the Director of Patient and Family Services, and record the concerns, follow-up and outcome in line with the Complaints Procedure.
  • Support the training of new staff ensuring they have the necessary resources to commence work.

See our full detailed Job Description on our website for more information.


This is a Part Time position with two working patterns available. Either 22.5 hours per week (working 3 days), or, 30 hours per week (working 4 days).

Due to the nature of this role, you may be required to work occasional weekends and bank holidays.


Essential requirements:

  • Good standard of maths and English
  • A caring and compassionate individual
  • Strong computer skill with Office 365 software's
  • Experience working with a data base
  • Able to deal with sensitive and confidential issues. Understands the importance of information governance
  • Excellent prioritisation skills
  • Flexible approach to hours and working patterns

Desirable requirements:

  • Experience of note/minute taking
  • Experience of working in a health/social care environment


Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff:

  • Generous holiday allowance for all roles, increasing with length of service
  • Fantastic refer a friend scheme
  • Excellent industry leading training and development programmes with many career development opportunities
  • Pension with Life Assurance
  • Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
  • Cycle to work scheme
  • Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
  • Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.


Interviews for this role are aimed to be held at the beginning of May.

Required skills for this position

At Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.

Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.

What happens next

Step 1

Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further

Step 2

If selected, you will be invited to attend an interview

Step 3

We will keep you informed of the progress of your application throughout the selection process

Elaine Kynaston - healthcare professional talking with patient
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients

Elaine Kynaston, Dorothy House carer

Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.

Angela Selman, DH patient, 2022

I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.

Maggie Matthews, Dorothy House carer

I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.

Family of a patient, 2021

Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything

Sue Spanswick, Dorothy House carer

It sounds a cliché, but every day really is totally different and I get to work with some amazing people

Debbie Russell, Mobile Deputy Shop Manager

I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.

Julia Harper, Dorothy House carer

My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families

Rhiannon Eveleigh, Corporate Communications, 2022

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