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Clinical Administrator

Salary: £24,071 - £25,674 per annum + Generous holidays, Pension
Contract type: Permanent
Location: Winsley, Wiltshire
Posted date: Thursday 03 July 2025
Closing date: Thursday 24 July 2025
Start date:
Description

Here at Dorothy House we provide compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well. We are looking for a Clinical Administrator to join our Clinical Coordination Centre (CCC) team.

We are here for anyone in our community who's facing a life-limiting illness. Using our full breadth of service, we create individual care journeys, which start at diagnosis and continue with bereavement support for family, carers and children.

CLINICAL ADMINISISTRATOR - Band 3 £24,071 - £25,674 per annum

As an Administrator, you will provide full administrative, secretarial, and coordination support to our Clinical Coordination Centre. You will play a key role in managing patient records, handling sensitive referrals, supporting communication between teams, and ensuring efficient administrative operations across the hospice's clinical services.

  • Maintain and update patient databases (Access and SystmOne), ensuring accuracy and confidentiality.
  • Process and record referrals, monitor NHS and departmental email accounts, and produce weekly reports.
  • Provide compassionate telephone support to patients and families, offering guidance and signposting as needed.
  • Coordinate communications between clinical teams, handling messages efficiently.
  • Assist with data collection, reporting, and the creation of spreadsheets to monitor service performance.
  • Prepare and type letters, reports, and other documentation as required.
  • Liaise with medical secretaries and primary healthcare teams to obtain necessary clinical information.
  • Respond to concerns and complaints professionally, ensuring issues are documented and escalated appropriately.

See our full detailed Job Description on our website for more information.

HOURS OF WORK

This is a Full Time position working 37.5 hours. The role will be based at our office in Winsley, with hybrid working through approval.

ABOUT YOU

Essential requirements:

  • Good standard of maths and English.
  • A caring individual who is compassionate about providing care and support to vulnerable people.
  • Excellent computer skills and experience of using Microsoft packages, including Word, PowerPoint, e-mail and internet.
  • Able to use own initiative, prioritise and be proactive.
  • Able to deal with sensitive and confidential issues, and understands the importance of confidentiality and information governance.

Desirable requirements

  • Experience of working in a health/social care environment.
  • Experience of note/minute taking

ABOUT THE BENEFITS

Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff:

  • 27 days plus bank holidays, increasing to 29 days and then 33 days with length of service
  • Excellent industry leading training with a focus on career development!
  • Pension with Life Assurance. 
  • Colleague discount across our 27 retail stores.
  • 45p per mile for work travel. 
  • Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most. 

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.

Required skills for this position
Have a question?

If you have a question about this role then why not check out our FAQs or call us on 01225 722 988

Explore FAQs

At Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.

Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.

What happens next

Step 1

Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further

Step 2

If selected, you will be invited to attend an interview

Step 3

We will keep you informed of the progress of your application throughout the selection process

Elaine Kynaston - healthcare professional talking with patient
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients

Elaine Kynaston, Dorothy House carer

Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.

Angela Selman, DH patient, 2022

I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.

Maggie Matthews, Dorothy House carer

I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.

Family of a patient, 2021

Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything

Sue Spanswick, Dorothy House carer

It sounds a cliché, but every day really is totally different and I get to work with some amazing people

Debbie Russell, Mobile Deputy Shop Manager

I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.

Julia Harper, Dorothy House carer

My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families

Rhiannon Eveleigh, Corporate Communications, 2022

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