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Clinical Support Assistant

Salary: £25,417 - £27,596 per annum + Generous holidays, Pension
Contract type: Permanent
Location: Winsley, Wiltshire
Posted date: Wednesday 27 March 2024
Closing date: Wednesday 17 April 2024
Start date: ASAP

Providing outstanding care as rated by CQC, Dorothy House provides compassionate, supportive and holistic care for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well.

We are here for anyone in our community who is facing a life-limiting illness. Using our full breadth of service, we create individual care journeys, which start at diagnosis and continue with bereavement support for family, carers and children.

CLINICAL SUPPORT ASSISTANT | Band 4 £25,417 - £27,596 per annum

The successful candidate duties will include:

  • To participate in the development of services in line with the organisational strategic direction, to assist individuals to support "Death is a part of life", "Living Well", to lead to a "Peaceful death", incorporating a "Supported bereavement" and participate in developing/maintaining an "increase in income".
  • Anticipate delivery of BAU Monday to Friday with urgent specialist palliative care follow up and assessments only over weekends and Bank holidays.
  • To provide coaching support to the CPCT within the development of a new model of community palliative care.
  • To work with the CPCT Clinical Lead to develop a program of continuous quality improvement and service development to improve patient, family, carer and staff experience.
  • To work as part of a CPCT, to provide specialist palliative care to those with a life threatening illness and their
  • To use learning opportunities to enhance the knowledge and skills of health and social care colleagues.
  • To initiate and deliver formal training programmes in collaboration with the DH Education and Research and Training & Development Teams.

See our full detailed Job Description on our website for more information.


This is a Full Time position working 37.5 hours over 5 Days, between Monday and Friday.

This position will be based in East Somerset.


Due to the Community based nature of the role, the post holder will need to hold a full UK driving licence with access to a vehicle.

Essential requirements:

  • Good standard of English and Maths
  • Experience of working within a care environment
  • Understanding of health and social care needs
  • Good written and verbal communication skills
  • Can demonstrate good time, management and organisation skills
  • Able to prioritise and manage workload
  • Full UK Driving License with access to vehicle, due to the nature of this role being community based
  • Good written and verbal communication skills
  • Can demonstrate good time, management and organisation skills
  • Able to prioritise and manage workload
  • Full UK Driving License with access to vehicle, due to the nature of this role being community based

Desirable requirements:

Qualification/training programme equivalent to NVQ level 3

  • Experience of working with palliative care patients
  • Experience of preparing, presenting teaching sessions
  • Administrative skills/experience
  • Background knowledge of therapy and its importance
  • Group facilitation skills


Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:

  • Generous holiday allowance for all roles, increasing with length of service
  • Fantastic refer a friend scheme
  • Excellent industry leading training and development programmes with many career development opportunities
  • Pension with Life Assurance
  • Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
  • Cycle to work scheme
  • Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
  • Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.


Interviews will be conducted at the end of April.

Required skills for this position
Have a question?

If you have a question about this role then why not check out our FAQs or call us on 01225 722 988

Explore FAQs

At Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.

Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.

What happens next

Step 1

Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further

Step 2

If selected, you will be invited to attend an interview

Step 3

We will keep you informed of the progress of your application throughout the selection process

Elaine Kynaston - healthcare professional talking with patient
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients

Elaine Kynaston, Dorothy House carer

Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.

Angela Selman, DH patient, 2022

I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.

Maggie Matthews, Dorothy House carer

I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.

Family of a patient, 2021

Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything

Sue Spanswick, Dorothy House carer

It sounds a cliché, but every day really is totally different and I get to work with some amazing people

Debbie Russell, Mobile Deputy Shop Manager

I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.

Julia Harper, Dorothy House carer

My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families

Rhiannon Eveleigh, Corporate Communications, 2022

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