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Head of Digital

Salary: £65,000 - £72,000 per annum + Generous holidays, Pension
Contract type: Permanent
Location: Winsley, Wiltshire
Posted date: Monday 18 March 2024
Closing date: Sunday 31 March 2024
Start date:
Applications for this vacancy have now closed

Our Digital team supports and enables Dorothy House to meet not only its strategic ambitions, but its ambitious innovation and growth plans, whilst at the same time ensuring the operational integrity of digital services. Our goal is to provide resilient and scalable solutions which support Dorothy House using digital solutions as an enabler.

As a leading hospice, we undertake a wide range of activities including an acute inpatient unit, coordinating care in the community, retail and fundraising. With nearly 500 staff and 1,000 volunteers, most of which work remotely, high performing digital solutions are essential.

HEAD OF DIGITAL | £65,000 - £72,000 per annum

The digital team is at an exciting time of expansion and embracing new technological solutions. We are looking to recruit this role to lead in the delivery of our new digital strategy, supported by a strong in house team and external providers.

The role will include:

  • Acting as owner for all Digital Technology including Information Technology (IT), Assistive / Adaptive Technology (AT), Business Intelligence (BI), and Digital Transformation by being a subject expert and effective people leader. Providing appropriate strategic advice on technology advancements
  • Managing, evolving and optimising the organisation's digital platforms and Digital Team, ensuring they are capable, fit for purpose and people centric to meet the day to day service needs of the organisation and longer-term vision and ambitions.
  • Evolve and maintain the organisations current 5 year digital vision and lead and oversee all aspects of the organisation's digital development.
  • Driving innovation in technology, creating partnerships with other organisations to enhance and inform the Dorothy House's wider digital goals.
  • Ensuring we maintain a level of information security appropriate to the legal and regulatory requirements of the purposes of our business, including appropriate protection against cyber and other digitally related threats.
  • Championing and leading, with the Quality Assurance Lead, the organisations Information Governance and Security and ensure the organisation is appropriately and adequately protected and educated.
  • Working closely with key stakeholders, to assess the needs of the business, identifying and delivering fit for purpose solutions. Using stakeholders' feedback to inform necessary improvements and adjustments to technology and identifying potential innovations.
  • Delivering a comprehensive, reliable digital service to the organisation, including service desk, operational management, technical architecture, infrastructure development, business systems and assistive technologies, supported by appropriate budgetary and investment management.
  • Overseeing and developing policies and procedures required to support compliance with digital, ICT and IG legislation and regulations

See our full detailed Job Description on our website for more information.


This is a full time position. You will be contracted to work 37.5 hours per week Monday to Friday.You will be required to work onsite a minimum of 3 days a week.


Essential requirements:
Due to the requirements of this role, the post holder will need to have a full UK driving licence with access to a vehicle.

  • Influential leader building effective working relationships
  • Strategic minded with the ability to synthesise data, insight, and feedback from multiple sources
  • A proven track record in strategic digital thinking and designing digital solutions and visions to support business goals
  • Comfortable managing operational risk while understanding the need for compliance
  • Experience of working at a senior level to deliver change and strategy implementation
  • Highly analytical with a data-driven approach to decision making
  • Well-versed in current technological trends
  • Be able to demonstrate tact and discretion in communicating and translating the strategic technology agenda into practical service enhancement
  • Knowledge of information security and information governance best practice and measures to protect against cyber threats
  • Have a understanding of the business, role and function of an organisation of this size, in particular the operating environment concerning information and technology and assistive technology.
  • Demonstrable experience of senior leadership in corporate, business, charity or local government involving a key contribution to the development of Technology programmes.
  • Proven track record of success in leadership positions with 5years + experience in the Digital arena
  • Be able to balance risk and outcomes and learn from failures.
  • Proven ability to manage a high performing team.
  • Experienced in producing and managing to financial budgets
  • Make timely, effective decisions regarding pressured and complex situations.

Desirable requirements:

  • Proven track record of delivering large scale programmes of change and managing agile delivery teams
  • Understanding of cloud technologies and security
  • Knowledge of corporate governance and working with boards and committees.
  • Knowledge of ITIL and other IT frameworks to ensure quality and consistency in delivery
  • A demonstrable track record in the business planning and development of ICT policy, including project and performance management.


Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:

  • Generous holiday allowance for all roles, increasing with length of service
  • Fantastic refer a friend scheme
  • Excellent industry leading training and development programmes with many career development opportunities
  • Pension with Life Assurance
  • Travel and parking - We offer 45p per mile (currently enhanced due to fuel costs) for work travel. There is unlimited free parking in Winsley.
  • Cycle to work scheme
  • Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
  • Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.

If this sounds like your ideal job, then we'd love to see your application.

Due to the sensitive nature of data the post holder will have access to, and the safeguarding nature of our organisation. The successful applicant will need to complete a satisfactory CRB check.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.


Interviews for this role will be conducted early April.


Required skills for this position

At Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.

Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.

What happens next

Step 1

Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further

Step 2

If selected, you will be invited to attend an interview

Step 3

We will keep you informed of the progress of your application throughout the selection process

Elaine Kynaston - healthcare professional talking with patient
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients

Elaine Kynaston, Dorothy House carer

Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.

Angela Selman, DH patient, 2022

I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.

Maggie Matthews, Dorothy House carer

I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.

Family of a patient, 2021

Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything

Sue Spanswick, Dorothy House carer

It sounds a cliché, but every day really is totally different and I get to work with some amazing people

Debbie Russell, Mobile Deputy Shop Manager

I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.

Julia Harper, Dorothy House carer

My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families

Rhiannon Eveleigh, Corporate Communications, 2022

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