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Hospice Service Lead

Salary: £51,971 - £58,496 per annum + Generous holidays, Pension
Contract type: Permanent
Location: Winsley, Wiltshire
Posted date: Wednesday 29 May 2024
Closing date: Wednesday 26 June 2024
Start date: ASAP

Dorothy House is a Wiltshire based hospice providing compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well. We create individual care journeys, which start at diagnosis and continue with bereavement support for family, carers and children.

We are looking for an exceptional Registered Nurse leader with extensive experience within palliative and/or Oncology setting to undertake the role of Patient and Family Services Lead.

PATIENT AND FAMILY SERVICES LEAD | Band 8a £51,971 - £58,496 per annum

Reporting to the Deputy Director for Patient and Family Services the post holder will have strategic responsibility for the In Patient Services, Day Patient Services, Therapies Services and the Clinical Co-ordination Centre.

  • The role will require excellent nursing care and leadership ensuring greater integration with our partners and other services across the Integrated Care System.
  • In addition to leading a team of clinical leaders, the post holder will work with the Senior Leadership Team to influence service improvement and deliver strategy aims.

Some of the key duties will be:

  • To deliver the shared vision and strategy of the Patient and Family Services Directorate.
  • To provide inspirational and empowering leadership to ensure the delivery of excellent clinical and holistic care.
  • Deliver high quality, innovative and contemporary care within Dorothy House, creating a culture of continuous service improvement with patients and family at the heart of all that we do.
  • Lead collaborative working to create a workforce plan to ensure the appropriate skill mix of staff to provide the range of integrated services to achieve CQC compliance, efficiency and the support patient and family's needs in line with contracted activity and clinical and organisational strategy.
  • To lead on audit/research for services throughout your area of responsibility and represent at Clinical Audit and Quality Group.

See our full detailed Job Description on our website for more information.


This is a full time position. You will be contracted to work 37.5 hours across Monday to Friday. However the will be an expectation for rotation to second clinical on call cover across 7 Days.


Essential requirements:

  • First level nurse with up to date Palliative care/Oncology Diploma/Degree or equivalent experience
  • Post Graduate qualification in related subject (or willingness to work towards)
  • Experience of working across care settings, collaborative working, strategic thinking and influencing
  • Knowledge of legislative and regulatory requirements, risk assessing and clinical governance
  • Evidence of ongoing professional development
  • Teaching qualification and/or experience of formal and informal education provision
  • Excellent communication/interpersonal skills
  • Experience of managing change and leading innovation
  • Significant clinical and Leadership experience at NHS band 7 or above with ability to lead a multi-professional team and empower clinical experts.
  • Experience of supporting and developing individuals and teams to develop and excel
  • A reflective, compassionate leader, willing to learn and undertake coaching
  • Full UK Driving Licence with access to a vehicle

Desirable requirements:

  • Knowledge of the health and social care landscape locally and nationally
  • Experience of working with volunteers
  • Experience of CQC inspections and quality governance reporting
  • Experience of business planning and undertaking audits within a clinical setting


Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:

  • Generous holiday allowance for all roles, increasing with length of service
  • Fantastic refer a friend scheme
  • Excellent industry leading training and development programmes with many career development opportunities
  • Pension with Life Assurance
  • Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
  • Cycle to work scheme
  • Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
  • Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.
    If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.


Interviews will be conducted at the beginning of July.

Required skills for this position
Have a question?

If you have a question about this role then why not check out our FAQs or call us on 01225 722 988

Explore FAQs

At Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.

Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.

What happens next

Step 1

Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further

Step 2

If selected, you will be invited to attend an interview

Step 3

We will keep you informed of the progress of your application throughout the selection process

Elaine Kynaston - healthcare professional talking with patient
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients

Elaine Kynaston, Dorothy House carer

Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.

Angela Selman, DH patient, 2022

I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.

Maggie Matthews, Dorothy House carer

I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.

Family of a patient, 2021

Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything

Sue Spanswick, Dorothy House carer

It sounds a cliché, but every day really is totally different and I get to work with some amazing people

Debbie Russell, Mobile Deputy Shop Manager

I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.

Julia Harper, Dorothy House carer

My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families

Rhiannon Eveleigh, Corporate Communications, 2022

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