Individual Giving Officer
Description
Here at Dorothy House, we provide compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well.
We are looking for a passionate Individual Giving Officer to help grow and manage our individual giving, regular giving, in-memory giving, appeals, and lottery products. This is an exciting opportunity to shape and deliver donor engagement campaigns that inspire our supporters to give, ensuring Dorothy House can continue providing life-changing care to our community.
As part of our dynamic fundraising team, you will craft compelling cases for support, build strong relationships with donors, and develop impactful stewardship journeys that increase donor retention and lifetime value. You will also oversee email and online fundraising campaigns, ensuring data accuracy and insightful reporting.
INDIVIDUAL GIVING OFFICER | £24,071 - £25,674 per annum
Working in our fundraising team, key responsibilities will include:
- Supporting the delivery of fundraising engagement campaigns, managing schedules, and working with internal teams and external suppliers.
- Managing email and online communication tools, ensuring the timely setup and automation of fundraising communications.
- Developing and delivering supporter stewardship journeys to increase donor retention.
- Preparing real-time campaign performance reports and insights.
- Helping to secure new supporters and increase income through innovative engagement initiatives.
- Working closely with the Supporter Care Team to ensure every supporter has an outstanding experience.
- Ensuring donor data is accurate, up-to-date, and well-maintained within the CRM system.
- Keeping up to date with fundraising regulations and best practices.
- Representing Dorothy House at networking events and building external relationships.
- Managing and inspiring volunteers to support fundraising activities.
See our full detailed Job Description on our website for more information.
HOURS OF WORK
This is a Full Time position working 37.5 hours a week, working Monday - Friday (0900 - 1700).
However, we do also welcome applications from those who might be looking for Part Time!
The role will be based at our Hospice in Winsley, Bradford on Avon, with hybrid working agreed.
ABOUT YOU
Essential requirements:
- Hold a basic understanding of CRM databases with the ability to ensure records are accurately updated and maintained.
- Good attention to detail with excellent literacy and numeracy skills.
- Ability to work independently to take ownership and responsibility of set projects.
- Good verbal communication and interpersonal skills. Demonstrating a confident relationship builder both internally and externally.
- Highly organised and systematic, with the ability to adapt to changing prioritise.
Desirable requirements:
- Experience working in fundraising.
- Able to create effective bid proposals and reports for donor communications.
- Experience working towards fundraising targets.
ABOUT THE BENEFITS
Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff:
- Generous holiday allowance for all roles, increasing with length of service
- Excellent industry leading training and development programmes with many career development opportunities
- Pension with Life Assurance
- Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
- Cycle to work scheme
- Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
If you're a motivated fundraiser looking to make a real difference in people's lives, we'd love to hear from you!
Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
INTERVIEWS
Interviews for the role will be held actively while the advert is open.
Required skills for this position
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If you have a question about this role then why not check out our FAQs or call us on 01225 722 988
Explore FAQsAt Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.
Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.
What happens next
Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further
If selected, you will be invited to attend an interview
We will keep you informed of the progress of your application throughout the selection process
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients
Elaine Kynaston, Dorothy House carer
Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.
Angela Selman, DH patient, 2022
I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.
Maggie Matthews, Dorothy House carer
I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.
Family of a patient, 2021
Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything
Sue Spanswick, Dorothy House carer
It sounds a cliché, but every day really is totally different and I get to work with some amazing people
Debbie Russell, Mobile Deputy Shop Manager
I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.
Julia Harper, Dorothy House carer
My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families
Rhiannon Eveleigh, Corporate Communications, 2022