Mobile Deputy Shop Manager
Applications for this vacancy have now closed
Description
You'll support our Shop Managers in delivering a welcoming and engaging shopping experience, making a real difference to our customers and donors. - No retail or charity experience is needed - just a passion for people, a willingness to learn, and the motivation to lead by example!
Join the Dorothy House Retail Revolution and help us put the 'power into purchase.' inspire people to shop Dorothy House, funding end of life care, while putting colour and life into their wardrobes and homes!
- Please note that this is an internal position only, and is only available to current Dorothy House staff members and volunteers -
BANK - MOBILE DEPUTY SHOP MANAGER | £12.27 per hour
If you're looking for a rewarding role where you can develop leadership skills, ensuring every customer leaves with a smile, and play a major role in your community, we want to hear from you. We'll provide you with all the training and support you need to excel in the role and deliver the best customer experience!
The role will include:
- Traveling to any of our stores supporting our Shop Managers in the day-to-day running of the store, ensuring a warm and welcoming atmosphere for customers and donors.
- Being a customer champion, using innovation and continuous improvement to create the best possible retail experience in the Dorothy House store.
- To consistently deliver excellent shop floor front and back of house standards to be a destination store, leading our volunteers to ensure every shopper has a positive experience.
- Engaging with and supporting our amazing volunteer team, ensuring they feel valued, confident, and equipped to deliver excellent service.
- To support with the training, motivation and leadership of volunteers ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; and implement all aspects of our Gift Aid scheme.
- Assisting in the sorting, pricing, and presentation of donated stock to create an appealing shopping environment.
- Deputising for the Shop Manager in their absence, ensuring the smooth operation of the store.
- Helping to recruit and train new volunteers, ensuring they feel part of our friendly and motivated team.
See our full detailed Job Description below for more information.
HOURS OF WORK
This is a Bank position. You will work flexibly across our retail stores, supporting needs as required.
Due to the nature of this role, your working days can be any days during the week, this will include weekend working.
ABOUT YOU
Please be aware that only existing Dorothy House employees / volunteers are eligible to apply for this role.
This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
Essential requirements:
- Good standard of Maths and English
- Strong team player with excellent people skills
- Excellent prioritisation and organisational skills
- Customer focused with an energetic and enthusiastic attitude
Desirable requirements:
- Experience working in Retail or Charity Shop
- Previous leadership or supervisory experience
- Full UK driving licence with access to a vehicle
- Please note that this is an internal position only, and is only available to current Dorothy House staff members and volunteers -
Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Required skills for this position
Download Job DescriptionAt Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.
Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.
What happens next
Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further
If selected, you will be invited to attend an interview
We will keep you informed of the progress of your application throughout the selection process
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients
Elaine Kynaston, Dorothy House carer
Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.
Angela Selman, DH patient, 2022
I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.
Maggie Matthews, Dorothy House carer
I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.
Family of a patient, 2021
Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything
Sue Spanswick, Dorothy House carer
It sounds a cliché, but every day really is totally different and I get to work with some amazing people
Debbie Russell, Mobile Deputy Shop Manager
I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.
Julia Harper, Dorothy House carer
My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families
Rhiannon Eveleigh, Corporate Communications, 2022