Patient and Family Services Lead (INTERNAL)
Applications for this vacancy have now closed
Description
The successful candidate will work across BaNES, Swindon, and Wiltshire (BSW), leading and supporting community palliative care teams, advice line services, the Clinical Coordination Centre, and the Hospice at Home service. This is an exciting opportunity for an experienced leader to drive integration, innovation, and excellence in palliative care across Dorothy House.
- Please note that this is an internal position only, and is only available to current Dorothy House staff members and volunteers -
PATIENT AND FAMILY SERVICES LEAD | Band 8a £53,755 - £60,504 per annum (pro rata)
The post holder will provide exceptional leadership in this role through:
- Leading the effective delivery of 24/7 Hospice at Home services and 7-day Community Palliative Care Team services.
- Deputising for the Deputy Director of Patient and Family Services as required.
- Driving the integration of clinical services and patient pathways across Dorothy House.
- Collaborating with key partners to develop integrated neighbourhood teams.
- Creating a dynamic, innovative, and contemporary culture across the organisation.
- Ensuring the highest standards of clinical and holistic care through continuous service improvement.
- Managing budgets and delivering cost efficiencies to ensure affordability and sustainability of services.
- Developing and implementing strategic objectives aligned with the Dorothy House Strategy.
- Representing and advocating for patients and their families using validated patient outcome measures.
- Leading a team of skilled professionals to deliver excellent evidence-based, patient-centred care.
- Ensuring robust HR processes, staff training, and development opportunities to maintain a highly skilled workforce.
HOURS OF WORK
This role is Winsley-based with co-location across BaNES, Swindon, and Wiltshire (BSW). The position is working 33.75 hours per week over 4 days (Monday - Friday)
ABOUT YOU
Please Note that only existing Dorothy House employees / volunteers are eligible to apply for this role.
This is a senior leadership role requiring significant experience in palliative care and healthcare management. The post holder must be able to demonstrate strong leadership, strategic thinking, and an ability to influence and collaborate across multi-disciplinary teams.
Essential requirements:
- First level nurse with up to date Palliative care/Oncology Diploma/Degree or equivalent experience
- Post Graduate qualification in related subject or willingness to work towards
- Experience of working across care settings, collaborative working, strategic thinking and influencing
- Knowledge of legislative and regulatory requirements, risk assessing and clinical governance
- Evidence of ongoing professional development
- Teaching qualification and/or experience of formal and informal education provision
- Excellent communication/interpersonal skills
- Experience of managing change and leading innovation
- Significant clinical and Leadership experience at NHS band 7 or above with ability to lead a multi-professional team and empower clinical experts.
- Experience of supporting and developing individuals and teams to develop and excel
- A reflective, compassionate leader, willing to learn and undertake coaching
- Full UK Driving License with access to a vehicle
Desirable requirements:
- Knowledge of the health and social care landscape locally and nationally
- Experience of working with volunteers
- Experience of CQC inspections and quality governance reporting
- Experience of business planning
- Experience of undertaking audit within a clinical setting
If this sounds like your ideal job, then we'd love to see your application.
- Please note that this is an internal position only, and is only available to current Dorothy House staff members and volunteers -
Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Required skills for this position
Download Job DescriptionAt Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.
Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.
What happens next
Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further
If selected, you will be invited to attend an interview
We will keep you informed of the progress of your application throughout the selection process
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients
Elaine Kynaston, Dorothy House carer
Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.
Angela Selman, DH patient, 2022
I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.
Maggie Matthews, Dorothy House carer
I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.
Family of a patient, 2021
Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything
Sue Spanswick, Dorothy House carer
It sounds a cliché, but every day really is totally different and I get to work with some amazing people
Debbie Russell, Mobile Deputy Shop Manager
I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.
Julia Harper, Dorothy House carer
My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families
Rhiannon Eveleigh, Corporate Communications, 2022