Reception Administrator
Applications for this vacancy have now closed
Description
Here at Dorothy House we provide compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well.
We are here for anyone in our community who is facing a life-limiting illness. Using our full breadth of service, we create individual care journeys, which start at diagnosis and continue with bereavement support for family, carers and children
RECEPTION ADMINISTRATOR | Band 3 £22,816 - £24,336 per annum, pro rata
The successful applicant will be part of the main Reception Team, the Reception Team is the first point of contact that visitors, patients and relatives have with Dorothy House. The team ensure all visitors welcomed promptly, put at their ease and offered hospitality as appropriate. Escorting patients and their visitors to our Inpatient Unit (IPU). Some of the duties will include:
- Manage incoming calls and direct inquirers to the appropriate department or personnel.
- Address and resolve queries or concerns from visitors, ensuring a positive experience.
- Escalate queries or issues to the appropriate department when necessary.
- Maintain a tidy and welcoming reception area.
- Co-ordinate Reception duties in order to facilitate the smooth running of the hospice front of house services.
- Serve as a point of contact between staff and visitors.
- Relay messages and information promptly and accurately.
See our full detailed Job Description on our website for more information.
HOURS OF WORK
This is a part time position. You will be contracted to work 15 hours across Wednesday to Friday, 12-5 each day.
ABOUT YOU
Essential requirements:
- Be friendly, approachable and helpful
- To be able to demonstrate good communication skills.
- Able to show empathy and present a calm, courteous and compassionate manner at all times.
Desirable requirements:
- Experience of using Microsoft tools Outlook, Teams, Word and Excel
- Good administrative skills.
- Ability to complete different tasks for a number of departments
- Be able to work under your own initiative.
ABOUT THE BENEFITS
Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:
- Generous holiday allowance for all roles, increasing with length of service
- Fantastic refer a friend scheme
- Excellent industry leading training and development programmes with many career development opportunities
- Pension with Life Assurance
- Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
- Cycle to work scheme
- Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
- Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.
If this sounds like your ideal job, then we'd love to see your application.
Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Required skills for this position
Download Job DescriptionAt Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.
Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.
What happens next
Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further
If selected, you will be invited to attend an interview
We will keep you informed of the progress of your application throughout the selection process
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients
Elaine Kynaston, Dorothy House carer
Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.
Angela Selman, DH patient, 2022
I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.
Maggie Matthews, Dorothy House carer
I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.
Family of a patient, 2021
Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything
Sue Spanswick, Dorothy House carer
It sounds a cliché, but every day really is totally different and I get to work with some amazing people
Debbie Russell, Mobile Deputy Shop Manager
I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.
Julia Harper, Dorothy House carer
My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families
Rhiannon Eveleigh, Corporate Communications, 2022