Retail Area Manager
Description
Join our incredible hospice charity as a Retail Area Manager!
The Retail team at Dorothy House Hospice operates 27 shops across B&NES, Wiltshire, and Somerset, generating £6 million annually to fund vital end-of-life care in our community. In the fast-evolving charity retail sector, we are committed to staying ahead of the curve by embracing innovation, connecting deeply with our supporters, and offering a compelling retail experience.
RETAIL AREA MANAGER | £32,752 per annum
As a key member of the retail management team, you will ensure consistent operational excellence & deliver budgeted profit from your defined area. You will drive and shape the future of the retail estate and its operation, to ensure that our retail function continue to significantly contribute to our incredible patient care.
Some duties and responsibilities as Retail Brand Manager will include:
- To lead and inspire the store teams, with effective communication, management and planning. Be a customer champion, use innovation and continuous improvement to create the best possible retail experience in Dorothy House
- Be accountable for the planning and delivery of the retail commercial sales strategy, budgets and contribution for the designated area.
- Lead, empower and inspire the store Managers and teams to develop and achieve sales and contribution.
- Take full responsibility for the commercial delivery of all stores within the defined area. Deliver plans to ensure that budgets are met & targets exceeded.
- Analyse sales data and make proactive and informed management decisions in conjunction with the Senior Area Manager.
- Lead and drive a culture of operational excellence & commercial accountability across all stores within the area and across the estate.
- Ensure people development and empowerment is central to management practice. To understand the values and motivation of individuals to maximise their potential and contribution.
See our full detailed Job Description on our website for more information.
HOURS OF WORK
This is a full-time position, working 37.5 hours per week.
This role will be based at our Corsham Warehouse, with regular travel to our retail stores required.
Due to the nature of the role, weekend and bank holiday working will be required.
ABOUT YOU
Essential requirements:
- Experience managing and overseeing multiple retail outlets
- Can demonstrate leadership attributes driving both team success and individual
- Experience setting, adapting and achieving targets (specifically sales and retail performance)
- Experience with store evaluations and shop refitting
- Good commercial knowledge with a good understanding of profit and loss
Desirable requirements:
- Qualification / Training in Retail Management or Business Administration
- Experience of working in the charity sector
- Experience managing / working with volunteers
OUR BENEFITS
Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:
- Bonus scheme - a yearly bonus for our retail staff
- Generous holiday allowance for all roles, increasing with length of service.
- Excellent industry leading training and development programmes with many career development opportunities.
- Pension with Life Assurance.
- Travel and parking - We offer 45p per mile for work travel.
- Cycle to work scheme.
- Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
- Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.
If this sounds like your ideal job, then we'd love to see your application.
Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Required skills for this position
Download Job DescriptionHave a question?
If you have a question about this role then why not check out our FAQs or call us on 01225 722 988
Explore FAQsAt Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.
Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.
What happens next
Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further
If selected, you will be invited to attend an interview
We will keep you informed of the progress of your application throughout the selection process
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients
Elaine Kynaston, Dorothy House carer
Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.
Angela Selman, DH patient, 2022
I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.
Maggie Matthews, Dorothy House carer
I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.
Family of a patient, 2021
Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything
Sue Spanswick, Dorothy House carer
It sounds a cliché, but every day really is totally different and I get to work with some amazing people
Debbie Russell, Mobile Deputy Shop Manager
I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.
Julia Harper, Dorothy House carer
My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families
Rhiannon Eveleigh, Corporate Communications, 2022