Senior Care Worker
Applications for this vacancy have now closed
Description
Dorothy House Hospice Care is committed to providing exceptional, compassionate support for patients and families in the comfort of their own homes. Our Hospice at Home service offers personalised, round-the-clock care, ensuring dignity, comfort, and expert medical support during the most challenging times.
By joining our team as a Senior Care Worker, you will be part of a dedicated group of professionals who prioritise patient-centred care, working closely with families to manage symptoms, provide emotional support, and enhance quality of life. At Dorothy House, we are proud to uphold the highest standards of hospice care, making a profound difference to the lives of those we serve.
SENIOR CARE WORKER | Band 4 £26,530 - £29,114 per annum, pro rata
Based both at Winsley, and out in our community. You will line manage and support an allocated group of Hospice at Home Carers, including day-to-day coordination, performance reviews, and addressing concerns or complaints from patients, families, or professionals.
The role will include:
- Providing support for Carers during their shifts via telephone or in person, ensuring they have the resources and guidance needed to perform their duties effectively.
- Conducting face-to-face assessments of patients, including care planning and risk assessments, ensuring accurate documentation and patient-centered care.
- Collaborating with the Deputy Hospice at Home Manager to monitor and review cases, carrying out quality assurance audits to maintain high standards of care.
- Performing care visits when necessary to support safe service delivery and avoid unmet needs, adjusting care plans based on ongoing assessments and patient needs.
- Communicating regularly with Nurse Specialists and the wider Multi-Disciplinary Team to ensure timely and optimal care for patients and families, processing referrals and maintaining accurate records.
- Participating in the planning and provision of educational programs for the Hospice at Home Care Team, supporting the training and competency development of new and existing staff.
- Engaging in professional development, attending supervision sessions, participating in performance reviews, and adhering to Dorothy House policies and procedures to ensure high-quality care and continuous improvement.
See our full detailed Job Description for more information.
HOURS OF WORK
This a full time position but part time applications may be considered.
ABOUT YOU
Essential requirements:
- Level 3 NVQ in Health and Social Care / relevant experience
- Experience of working in a Community Social Care service
- Effective and sensitive telephone skills to communicate with a variety of health and social care partners.
- Can demonstrate that they show empathy and present a calm, courteous and compassionate manner.
- Able to demonstrate a flexible approach to hours and working patterns
- Able to deal with and record, analyse and interpret complex and sensitive information.
- Able to demonstrate sound judgment in difficult/ emotional situations
- Current UK driving licence with access to a vehicle*
*Due to traveling around our community, visiting patients. Potentially outside of core public transport hours.
Desirable requirements:
- Experience of working in Palliative Care
- Experience of working with patient databases
- Experience of mentoring/coaching/supervision
- Experience of assessment and care planning
- Experience of working in a Multi-Disciplinary Team
ABOUT THE BENEFITS
Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:
- Generous holiday allowance for all roles, increasing with length of service
- Fantastic refer a friend scheme
- Excellent industry leading training and development programmes with many career development opportunities
- Pension with Life Assurance
- Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
- Cycle to work scheme
- Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
- Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.
If this sounds like your ideal job, then we'd love to see your application.
Interviews will be held beginning of December.
Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Required skills for this position
Download Job DescriptionAt Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.
Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.
What happens next
Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further
If selected, you will be invited to attend an interview
We will keep you informed of the progress of your application throughout the selection process
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients
Elaine Kynaston, Dorothy House carer
Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.
Angela Selman, DH patient, 2022
I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.
Maggie Matthews, Dorothy House carer
I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.
Family of a patient, 2021
Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything
Sue Spanswick, Dorothy House carer
It sounds a cliché, but every day really is totally different and I get to work with some amazing people
Debbie Russell, Mobile Deputy Shop Manager
I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.
Julia Harper, Dorothy House carer
My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families
Rhiannon Eveleigh, Corporate Communications, 2022