Shop Manager
Description
Get 'that-run-things-your way' feeling.
Are you a 'rebel without a cause'? You're that rare type who loves to work and play hard, but also wants that warm feeling of giving back.
Join the Dorothy House Retail Revolution and we'll provide you with a meaningful vocation and ongoing training and education, from day one. We're looking for empowered individuals like you, who will share our values, can motivate our customers, donors and volunteer teams, offer unique shopping experiences, great customer service and beautiful product choices. - No retail or charity experience needed, just a willingness to learn and lead!
If you love second hand style, thinking independently and immersing yourself in your local community, we need your energy. Help us put the 'power into purchase' and inspire people to shop Dorothy House, funding end of life care, while putting colour and life into their wardrobes and homes!
SHOP MANAGER - BATH (Argyle Street) | £24,166 per annum (pro rata)
If you are seeking an exciting and rewarding new challenge, possessing the ability and determination to lead and inspire a team then we want to hear from you. We will provide you with all the tools, training and support you will need to lead a team to deliver the best customer experience!
The role will include:
- To ensure there is sufficient stock, efficiently sorted and prepared for sale.
- To ensure stock collection/deliveries are managed effectively and implement the shop price guide in order to maximise sales.
- To train, inspire and lead both paid staff and our incredible volunteer teams that work with you in our stores.
- Ensuring that staff and volunteers are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
- To actively recruit and encourage volunteering within your shops, maintain a volunteer rota to ensure shop is trading at all published times.
- To ensure the Gift Aid scheme operates legally and effectively regarding approach to donors; preparation and sale of stock; and recording and inputting data of donor and sales information.
- To ensure the maintenance, safety and security of all parts of the shop's premises.
- To ensure that all backstage areas are properly organised and operate efficiently always maintaining adherence to health and safety guidelines.
- To provide management cover for other shops as required.
See our full detailed Job Description on our website for more information.
HOURS OF WORK
This is a part time position. You will be contracted to work 30 hours per week working 4 days out of 7.
However, we do welcome applications from those that might be looking alternative working hours.
Due to the nature of this role, you will be required to work regular weekends.
ABOUT YOU
This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
Essential requirements:
- Good standard of Maths and English
- Strong team worker with the ability to motivate and lead a team
- Excellent prioritisation and organisational skills
- Customer focused with an energetic and enthusiastic attitude
Desirable requirements:
- Experience working in Retail or Charity Shop
- Experience within a management role
- Full UK driving licence with access to a vehicle
ABOUT THE BENEFITS
The Dorothy House Retail team is an incredible place to work, these are just a few of our benefits that we offer to our staff:
- Discretionary Bonus scheme - a yearly bonus for our retail staff
- 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
- An excellent training and development program from day one, to support and grow you through your career!
- Pension with Life Assurance.
- Colleague discount across our 27 retail stores.
- 45p per mile for work travel.
- Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.
If this sounds like your ideal job, then we'd love to see your application.
Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Required skills for this position
Download Job DescriptionHave a question?
If you have a question about this role then why not check out our FAQs or call us on 01225 722 988
Explore FAQsAt Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.
Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.
What happens next
Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further
If selected, you will be invited to attend an interview
We will keep you informed of the progress of your application throughout the selection process
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients
Elaine Kynaston, Dorothy House carer
Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.
Angela Selman, DH patient, 2022
I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.
Maggie Matthews, Dorothy House carer
I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.
Family of a patient, 2021
Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything
Sue Spanswick, Dorothy House carer
It sounds a cliché, but every day really is totally different and I get to work with some amazing people
Debbie Russell, Mobile Deputy Shop Manager
I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.
Julia Harper, Dorothy House carer
My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families
Rhiannon Eveleigh, Corporate Communications, 2022