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Shop Manager Midsomer Norton

Salary: £23,868 per annum + Generous holidays, Pension, Bonus
Contract type: Permanent
Location: Midsomer Norton, Somerset
Posted date: Tuesday 14 November 2023
Closing date: Tuesday 12 December 2023
Start date: ASAP
Applications for this vacancy have now closed

As a shop manager, you will be a key member of the retail team whose focus in on consistent operational excellence & delivery of budgeted profit, supporting your team and leading in the running of your shop, to ensure that retail's contribution to patient care delivers to our growth ambitions.

The way we shop is changing with more and more of us looking for alternatives to fast fashion… Right now, Dorothy House Charity Shops are going through a transformation with ambitious plans to become "The No1. Destination on the High Street" and for us to achieve this we need great talent to become part of the Dorothy House Retail Team.

Our stores are at the heart of the charity and our community, raising vital funds and increasing public awareness of the incredible work we do. They are driven by our values of 'care, create and connect' with the absolute focus being about delivering to specific budgets & targets, whilst maintaining operational excellence,




If you are seeking an exciting and rewarding new challenge, possessing the ability and determination to lead and inspire a team then we want to hear from you. You will lead a team to deliver the best customer experience - we want to hear from you.

  • To ensure there is sufficient stock, efficiently sorted and prepared for sale.
  • To ensure that all backstage areas are properly organised and operate efficiently maintaining adherence to health and safety guidelines at all times
  • To ensure best use of space, high standards of display and cleanliness/tidiness in all areas.
  • To ensure stock collection/deliveries are managed effectively and implement the shop price guide in order to maximise sales.
  • To ensure the Gift Aid scheme operates legally and effectively with regard to approach to donors; preparation and sale of stock; recording and inputting onto PC of donor and sales information; data protection in relation to donor details.
  • To train, motivate and manage paid staff and volunteers ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
  • To actively recruit and encourage volunteering within your shops, maintain a volunteer rota to ensure shop is trading at all published times.
  • To ensure the maintenance, safety and security of all parts of the shops premises.
  • To provide management cover for other shops as required.

See our full detailed Job Description on our website for more information.



This is a full time position. You will be contracted to work 40 hours per week working 5 days out of 7.

Due to the nature of this role you will be required to work regular weekends.



Essential requirements:

  • Good standard of Maths and English
  • Strong team worker with the ability to motivate a team
  • Excellent prioritisation and organisational skills
  • Customer focused with an energetic and enthusiastic attitude

Desirable requirements:

  • Experience working in Retail or Charity Shop
  • Experience within a management role
  • Full UK driving licence with access to a vehicle


Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:

  • Generous holiday allowance for all roles, increasing with length of service.
  • Fantastic refer a friend scheme.
  • Excellent industry leading training and development programmes with many career development opportunities.
  • Pension with Life Assurance.
  • Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
  • Cycle to work scheme.
  • Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
  • Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.

If this sounds like your ideal job, then we'd love to see your application.


Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.


Required skills for this position

At Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.

Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.

What happens next

Step 1

Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further

Step 2

If selected, you will be invited to attend an interview

Step 3

We will keep you informed of the progress of your application throughout the selection process

Elaine Kynaston - healthcare professional talking with patient
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients

Elaine Kynaston, Dorothy House carer

Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.

Angela Selman, DH patient, 2022

I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.

Maggie Matthews, Dorothy House carer

I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.

Family of a patient, 2021

Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything

Sue Spanswick, Dorothy House carer

It sounds a cliché, but every day really is totally different and I get to work with some amazing people

Debbie Russell, Mobile Deputy Shop Manager

I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.

Julia Harper, Dorothy House carer

My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families

Rhiannon Eveleigh, Corporate Communications, 2022

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