Supporter Care and Fundraising Assistant
Description
Join Our Fundraising Team and Make a Difference!
At Dorothy House we work to ensure that everyone in our community with a life-limiting illness has access to the best possible end of life care for free when and where it is needed the most. Without the generous donations from our supporters, our care and services would not be possible, and that's where you come in
"Giving is not just about making a donation, it's about making a difference." - Kathy Calvin
We have a fantastic opportunity for a highly organised, empathetic, and detail-oriented individual to join our passionate Fundraising Team as a Supporter Care and Fundraising Assistant. In this vital role, you will ensure every supporter receives a heartfelt and memorable experience, helping to strengthen long-term engagement and fuel our charitable mission.
SUPPORTER CARE AND FUNDRAISING ASSISTANT | Band 3 | £24,071 - £25,674 per annum
As a Fundraising Assistant, you will be based at our beautiful Winsley Hospice with occasional hybrid working available, you will be at the forefront of our supporter engagement - responding to enquiries, processing donations, maintaining accurate records, and providing timely, personalised thank you's that exceed expectations.
As our Supporter Care and Fundraising Assistant, you will:
- Be a friendly and efficient first point of contact for supporters, both by phone and email.
- Manage general fundraising inboxes, ensuring accurate triage and excellent customer care.
- Process incoming donations from various sources, entering supporter data onto our CRM (Dynamics 365) accurately and in line with GDPR and gift aid procedures.
- Ensure donor records are kept up to date with preferences, communications, and interactions.
- Reconcile income with the Finance Team and assist with Direct Debit and standing order processes.
- Prepare and send timely, personalised thank you letters, particularly for sensitive 'in memory' donations.
- Coordinate materials and stock for fundraising activity and volunteer groups.
- Support events and help steward supporters throughout their journey with Dorothy House.
- Work collaboratively across the Fundraising and Finance teams to enhance supporter satisfaction and maximise income.
- Continually improve processes and contribute ideas to enhance supporter care.
See our full detailed Job Description on our website for more information.
HOURS OF WORK
This is Full Time position working 37.5 hours per week (Monday - Friday), with Hybrid working opportunities available.
We also welcome applications from those who might be looking for part time.
ABOUT YOU
Essential requirements:
- Experience in Supporter Care / Customer Care
- Can demonstrate strong analytical skills
- Good interpersonal skills, being a confident communicator and presenter
- Can give examples for thinking creatively to complete task and achieve goals.
- Experience using Microsoft tools such as Excel and PowerPoint, for creating presentations and reports.
Desirable requirements:
- Experience working within a marketing role
- Has a good understanding of fundraising and/or the charity sector
- Can demonstrate knowledge of marketing strategies and practices
In return you will be supported in post to grow and develop your career! You will be encouraged to offer ideas and innovation to deepen supporter engagement and you will receive a competitive remuneration package, all whilst knowing that you are helping to really make a difference.
ABOUT THE BENEFITS
Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff:
- 25 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
- Excellent training and development from day one, to support and grow you through your career!
- Pension with Life Assurance.
- Colleague discount across our 27 retail stores.
- 45p per mile for work travel.
- Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.
If this sounds like your ideal job, then we'd love to see your application.
Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Required skills for this position
Download Job DescriptionHave a question?
If you have a question about this role then why not check out our FAQs or call us on 01225 722 988
Explore FAQsAt Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.
Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.
What happens next
Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further
If selected, you will be invited to attend an interview
We will keep you informed of the progress of your application throughout the selection process
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients
Elaine Kynaston, Dorothy House carer
Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.
Angela Selman, DH patient, 2022
I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.
Maggie Matthews, Dorothy House carer
I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.
Family of a patient, 2021
Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything
Sue Spanswick, Dorothy House carer
It sounds a cliché, but every day really is totally different and I get to work with some amazing people
Debbie Russell, Mobile Deputy Shop Manager
I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.
Julia Harper, Dorothy House carer
My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families
Rhiannon Eveleigh, Corporate Communications, 2022