Volunteer Coordinator

At Dorothy House Hospice Care, we provide outstanding palliative and end-of-life care across Bath, North East Somerset, and Wiltshire. We are here for anyone in our community who is facing a life-limiting illness.

Using our full breadth of service, we create individual care journeys, which start at diagnosis and continue with bereavement support for family, carers, and children.

Our volunteers are at the heart of everything we do - and we are looking for an enthusiastic Community Volunteer Coordinator to help lead, support, and grow our dedicated and amazing volunteer network across the community!

COMMUNITY VOLUNTEER COORDINATOR | £26,530 - £29,114 per annum

As a Community Volunteer Coordinator, you will play a vital part in ensuring our patient-facing services are supported by the right volunteers, in the right place, at the right time. Working closely with our Community Engagement Leads and Palliative Care Teams, you will oversee the recruitment, training, support, and ongoing coordination of volunteers across the community - helping us continue to deliver exceptional, person-centred care.

Duties and responsibilities will include:

• Coordinate, supervise, and support community-based, patient-facing volunteers to ensure high-quality, compassionate care is delivered.
• Work hand-in-hand with clinical and community teams to understand where volunteer support is needed most and make sure the right people are in the right roles at the right time
• Support the full volunteer lifecycle - from recruitment, onboarding and induction through to training, supervision, and recognition.
• Champion an outstanding volunteer experience - creating a warm, inclusive, and inspiring journey from first hello to long-term involvement, making every volunteer feel valued, supported, and part of something meaningful.
• Represent Dorothy House at community events to promote volunteering and grow our volunteer network.
• Maintain accurate volunteer records using our platform Assemble, ensuring compliance with safeguarding, confidentiality, and GDPR standards.
• Deliver impactful training and keep volunteers informed by supporting learning sessions, sharing updates, and contributing to volunteer newsletters and communications
• Work closely with other volunteer coordinators across the hospice and retail teams - sharing ideas, pooling resources, and finding smarter ways to support our volunteers

See our full detailed Job Description on our website for more information.

HOURS OF WORK

This is a Full Time position. You will be working 37.5 hours per week.
However, we do welcome applications from those that might be looking alternative working hours.

The role will be based at our Hospice in Winsley, Bradford on Avon, with hybrid working available.

ABOUT YOU

Essential requirements:

• Good administrative skills and IT Literacy, with experience of Microsoft packages
• Communicates clearly and confidently, being able to adapt to suit different audiences.
• Demonstrates empathy and compassion, able to respond appropriately to the emotional needs of others, particularly in sensitive or end-of-life situations.
• Demonstrates practical knowledge of confidentiality, safeguarding and their importance.
• Manages own time effectively, able to handle multiple priorities, and maintains attention to detail.
• Able to build trust-based, respectful relationships (such as with volunteers, patients, staff, and community members).

Desirable requirements:

• Experience working in a Health and Social care environment
• Experience in recruiting volunteers
• Experience in a leadership role, motivating a team
• Experience facilitating training sessions and / or leading workshops

ABOUT THE BENEFITS
Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff:

• 25 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• Excellent training and development programme from day one, to support and grow you through your career!
• Pension with Life Assurance.
• Colleague discount across our 27 retail stores.
• 45p per mile for work travel.
• Mindful EmployerPlus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.