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Community Engagement and Volunteer Coordinator

Salary: £28,407 - £34,581 per annum + Generous holidays, Pension
Contract type: Permanent
Location: Winsley, Wiltshire
Posted date: Wednesday 25 October 2023
Closing date: Wednesday 22 November 2023
Start date: ASAP
Applications for this vacancy have now closed

Here at Dorothy House we provide compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well.

We are here for anyone in our community who is facing a life-limiting illness. Using our full breadth of service, we create individual care journeys, which start at diagnosis and continue with bereavement support for family, carers and children.


The key duties and responsibilities of the successful applicant for this role will include:

  • To set up and develop a local volunteer service through a process of co-production with external providers
  • To take an ‘Asset Based Community Development’ approach (focusing on community strengths rather than deficits) with support from the Community Development Officer.
  • To train, manage and support a team of volunteers offering practical, social and emotional support to patients, families and carers across a locality of 3 or 4 neighbourhoods, operating both one to one and in groups.
  • To act as an ambassador in the community for Dorothy House, seeking out partnership opportunities and embracing collaboration with other organisations.
  • Actively promoting your work/projects alongside raising awareness of hospice services
  • To identify and engage with useful networking opportunities relevant to either/both aspects of the role e.g. community forums, events and groups, third sector meetings
  • To build strong relationships with the current cohort of Dorothy House volunteers in a prescribed locality area
  • To work with patients, families and carers to assess their needs and match volunteers appropriately.
  • To support volunteer recruitment for all areas of Dorothy House by promoting the full range of volunteer opportunities

See our full detailed Job Description on our website for more information.


This is a full time position. You will be contracted to work 37.5 hours across Monday to Friday.

This role will be a hybrid position based in the community and working from home or our hospice at Winsley’


Essential requirements:

  • Health and Social care qualification and/or compensatory experience
  • IT Literacy and experience of MS packages
  • Experience recruiting, supporting, engaging, motivating and managing volunteers
  • Experience working in community settings, facilitating training sessions and leading workshops
  • A proven track record of networking and building and managing effective interagency and collaborative relationships
  • Able to adapt to changing needs of the service
  • Ability to accurately record and manage data and report on outcomes to deadlines
  • Ability to manage competing demands and priorities and respond swiftly to ensure continuity of service provision
  • Ability to empathise whilst being able to make professional judgements within an emotionally challenging environment

Desirable requirements:

  • Can demonstrate using own initiative and creativity to set up and develop a project, programme or area of work
  • Ability to effectively use online meeting and training platforms including Teams & Zoom
  • Understanding of safeguarding and confidentiality


Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:

  • Generous holiday allowance for all roles,increasing with lengh of service
  • Fantastic refer a friend scheme 
  • Excellent industry leading training programmes with many career development opportunities 
  • Pension with Life Assurance
  • Travel and Parking - We offer 45p per mile, there is unlimited free parking in Winsley
  • Cycle to work scheme 
  • Employee counselling and Mindful Employer Charter - providing out staff with imformation, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
  • Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application


Interviews will be conducted at the beginning of December


Required skills for this position

At Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.

Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that “everyone has access to outstanding palliative and end of life care” and has presented us with an opportunity to improve on the “community development” work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment ‘to do things differently’ and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.

What happens next

Step 1

Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further

Step 2

If selected, you will be invited to attend an interview

Step 3

We will keep you informed of the progress of your application throughout the selection process

Elaine Kynaston - healthcare professional talking with patient
Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients

Elaine Kynaston, Dorothy House carer

Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable.

Angela Selman, DH patient, 2022

I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life.

Maggie Matthews, Dorothy House carer

I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.

Family of a patient, 2021

Anyone who works for Dorothy House is passionate about what we do. We’re like a family –we agree on our values and our mission and that comes through more than anything

Sue Spanswick, Dorothy House carer

It sounds a cliché, but every day really is totally different and I get to work with some amazing people

Debbie Russell, Mobile Deputy Shop Manager

I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position.

Julia Harper, Dorothy House carer

My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families

Rhiannon Eveleigh, Corporate Communications, 2022

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